Frequently Asked Questions
Everything you need to know about your J. PRESS experience.
What is the standard shipping time for domestic orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days, while expedited options are available at checkout.
How do I return or exchange an item?
We offer a 30-day return policy for unworn and unwashed items with original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are your garments true to size?
Yes, our collections generally follow standard sizing. We recommend checking the specific size guide located on each product page to ensure the perfect fit for your body type.
Do you offer international shipping?
J. PRESS currently ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.